1. Application policy
Please ensure that all the people who will use, connect or install the products have the necessary skills, information and access to data sheet.
2. Payment methods
In order to be able to buy samples from us, you need to enter a valid VAT number. Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards.
Please note, it is possible that your card issuer may charge you an online handling fee. We are not responsible for this.
The prices indicated on our website do not include shipping fees. Shipping fees will be added to the total amount due when you view the items and have selected delivery method. All prices are in Euros (€ EUR). VAT will not be charged if you are an European company (except Poland) and you introduce a valid VAT number in the checkout page.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation.
4. Shipping information
The exact cost of delivery is displayed in your shopping cart before you are asked to pay for the order. Shipping costs vary according to the weight.
We usually handle all orders within 24 hours after receiving the purchase. If the item is not in stock, we will inform you.
You may have duties, taxes and/or customs fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us.
The delivery times indicated are calculated according to working days (mon-fri) and may be altered by local or national holidays.
REAC® reserves the right to modify delivery options & times without previous notification in special cases.
5. Returns policy
Unused items in their original packaging can be returned within 14 days for credit. Please contact us before returning items and we can provide an RMA (Returned Merchandise Authorization) number for your return. No returns will be accepted without having previously obtained an RMA number. The returning products must be shipped prepaid with all duty and other charges paid.
It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
There is a warranty on REAC® products against manufacturing faults. The warranty period begins on the purchasing date of the product and applies for 12 month.
Warranty exclusions: REAC® is entitled to deny any warranty if:
· The product has not been correctly used or the product usage specifications (load, environment, temperature, duty cycle, voltage, current, etc) have not been respected.
· The product has not been correctly maintained.
· The product has been tampered with.
· The product has been be exposed to violent or abrasive treatment.
Nonconformities due to age of the product (for example, discolouring of painting) are excluded from warranty.
In case of doubt regarding the existence of a defect or if an inspection is required, REAC® reserves the right to request the return of the product. Any additional warranty obligations for parts replaced free of charge or for any service provided without charge under this warranty shall be excluded.
Warranty of the replaced parts under warranty period will end on the date of expiry of the warranty period of the product concerned.